Privacy Policy

Effective Date: September 10, 2025
Business Name: Astro Clean LLC
Website: https://astrocleanwi.com
Location: Appleton, Wisconsin, USA

1. Introduction

Astro Clean LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, request an estimate, or communicate with us.

2. Information We Collect

We collect the following types of information from visitors and customers:

  • Personal Information: Name, email address, phone number, and physical address.

  • Service Details: Job location, property size, and service preferences provided through quote or contact forms.

  • Media: Photos or other files you voluntarily upload for estimates or project planning.

  • Payment Information: When applicable, payment details are processed securely through third-party services (e.g., Stripe, Square). We do not store or have access to your full payment data.

3. How We Use Your Information

We use your information to:

  • Provide quotes and respond to inquiries.

  • Schedule and complete cleaning services.

  • Send service confirmations, updates, and receipts.

  • Maintain customer records for billing and warranty purposes.

  • Improve our communication and customer experience.

4. Sharing of Information

We do not sell or rent your personal information.
We may share limited data with:

  • Service providers (e.g., payment processors or email systems) to complete transactions or send confirmations.

  • Legal authorities if required by law or to protect our rights and safety.

5. Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, please note that no online transmission is completely secure.

6. Your Rights

You may:

  • Request access to the personal information we hold about you.

  • Ask us to correct or delete your information.

  • Withdraw consent for us to contact you.

To do so, please email us at astrocleanwi@gmail.com.

7. Data Retention

We retain customer information only as long as necessary to fulfill service obligations, comply with legal requirements, or maintain records for business operations.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

9. EPOXY FLOORING & FLOOR COATING SERVICES

In connection with our epoxy flooring and floor coating services, we may collect additional information necessary to provide accurate estimates and complete projects. This may include photos or videos of the project area, property details such as garage size or floor condition, moisture readings, surface condition notes, and service preferences submitted through our website, contact forms, phone, text, or email communications.

This information is used solely to evaluate project requirements, provide estimates, schedule services, perform contracted work, and improve our service offerings. We do not sell or share this information with third parties except as required to complete services, comply with legal obligations, or protect our business rights.

Photos or videos provided by customers or taken on-site may be used for internal documentation, estimates, training, or marketing purposes unless otherwise requested by the customer.

10. HOLIDAY LIGHTING SERVICES

For our seasonal and permanent holiday lighting services, we may collect information necessary to design, install, and maintain lighting systems. This may include photos or videos of the property exterior, rooflines, trees, power source locations, access points, and general property layout, as well as scheduling preferences and service selections submitted through our website, phone, text, or email.

This information is used solely for service evaluation, design planning, installation, maintenance, removal (for seasonal systems), customer communication, and service improvement. We do not sell or share this information with third parties except as required to complete services, comply with legal obligations, or protect our business interests.

Photos or videos taken on-site or provided by customers may be used for documentation, estimates, training, and marketing purposes, including our website and social media, unless the customer requests otherwise in writing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 astrocleanwi@gmail.com
🌐 https://astrocleanwi.com
📍 Astro Clean LLC — Appleton, WI, USA
📞 (920) 280-6771