Terms of service

Effective Date: September 10 , 2025
Business Name: Astro Clean LLC
Website: https://astrocleanwi.com
Location: Appleton, Wisconsin, USA

1. Introduction

These Terms of Service (“Terms”) govern your use of the Astro Clean LLC website and any services provided by us. By visiting our website or booking our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Astro Clean LLC provides professional exterior cleaning and restoration services, including but not limited to pressure washing, house washing, deck restoration, and related property maintenance.
Service availability may vary by location, property condition, and weather.

3. Estimates and Pricing

All estimates provided through our website or in person are based on the information you provide.
Final pricing may be adjusted after an on-site inspection if conditions differ from the initial description. You will always be informed before any additional charges are applied.

4. Scheduling and Cancellations

  • Customers may reschedule or cancel with at least 24 hours’ notice.

  • Cancellations made less than 24 hours before the appointment may be subject to a $50 cancellation fee.

  • Astro Clean LLC reserves the right to reschedule due to weather, equipment issues, or other unforeseen circumstances.

5. Payments

Payment is due upon completion of services unless otherwise stated in writing.
Accepted payment methods may include cash, credit/debit card, or electronic invoice.
All payments are processed securely through third-party providers (e.g., Square or Stripe). Astro Clean LLC does not store your payment details.

6. Property Access and Responsibility

You agree to provide safe and reasonable access to all work areas. Please ensure all windows and doors are closed, and water sources are available and functional unless otherwise arranged.
Astro Clean LLC is not responsible for damage caused by pre-existing conditions, loose materials, or previously compromised surfaces.

7. Liability

We take great care in performing our work safely and effectively. However, Astro Clean LLC is not liable for:

  • Pre-existing damage or defects to property.

  • Issues caused by hidden conditions not visible during inspection.

  • Incidental or consequential damages beyond the cost of service.

8. Intellectual Property

All content on astrocleanwi.com, including text, photos, logos, and designs, is the property of Astro Clean LLC and may not be copied, reproduced, or used without permission.

9. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about these Terms, please contact us:
📧 astrocleanwi@gmail.com
🌐 https://astrocleanwi.com
📞 (920) 280-6771

Refund Policy

Effective Date: October 18, 2025
Business Name: Astro Clean LLC
Website: https://astrocleanwi.com
Location: Appleton, Wisconsin, USA

1. Service Satisfaction

At Astro Clean LLC, we take pride in delivering quality work and customer satisfaction.
If you are not fully satisfied with the results of a service, please contact us within 48 hours of completion so we can inspect and address your concern.

2. Eligibility for Refunds

Refunds are considered on a case-by-case basis in the following situations:

  • A service was not completed as agreed.

  • You were charged in error.

  • Significant service issues were verified by our team after review.

Refunds will not be issued for:

  • Dissatisfaction due to pre-existing damage, poor surface condition, or unrealistic expectations.

  • Work that met the agreed scope of service.

  • Issues reported more than 48 hours after service completion.

3. Partial Credits

In some cases, Astro Clean LLC may offer a partial refund or credit toward future services as a goodwill gesture or resolution.

4. Payment Disputes

If you believe a charge is incorrect, please contact us directly before filing a dispute with your bank or payment provider. We’ll work quickly to resolve it.

5. Processing Time

Approved refunds will be processed within 5–10 business days through the original payment method.

6. Contact Us

For any questions or refund requests, please contact us at:
📧 astrocleanwi@gmail.com
🌐 https://astrocleanwi.com
📞 (920) 280-6771